Frequently Asked Questions
Everything you need to know about your Simone Pérèle experience, from finding the perfect fit to tracking your order.
How do I find my correct bra size?
We recommend using our online Fit Guide, which provides step-by-step instructions on measuring your bust and underbust. If you are between sizes, our customer care team is available for personalized styling advice.
What is your return policy for delicate lingerie?
We accept returns within 30 days of purchase, provided the items are in their original condition, unworn, unwashed, and with all tags and hygiene seals intact.
How should I care for my Simone Pérèle garments?
To preserve the delicate lace and embroidery, we recommend hand washing in cold water with a gentle detergent. Always air dry your lingerie and avoid using a tumble dryer.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer complimentary standard shipping on all orders over $150. Express options are available at checkout for an additional fee.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team within 30 minutes of ordering if you need to make changes, though we cannot guarantee modifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.